The Snapshot
Why did you look for a contractor?
Roof replacement for a rental property I own.
Why did you choose this particular contractor?
Great customer service and timeliness.
How do you feel about the results?
Looks great.
If a friend asked you for a referral, what would you say about this contractor?
If somebody asked whether I know a good roofing company in the area, I would definitely refer them.
The Full Scoop
I had a roof leak in my rental property. I knew that the shingles were old – 15+ years – and it was time to replace the roof.
Because I wasn’t in town at the time, I used a search engine to find a local roofer. I’ve done roofing myself in the past, so I knew the questions to ask. That’s how I chose the company I felt would best fit my needs, which was Easton Roofing, LLC.
Once they started, it took them just one day to complete the roof replacement. My tenants said that the job was done nicely, and the pictures sent by the contractor look great.
A few things I really liked about this company:
- the communication factor
- great customer service.
- detailed before and after photos
- timely manner in which the job was done – which was very important to me. They got to the leak before it started raining again and treated me as if I was their first priority.
What advice would you give to other homeowners based on your experience?
- Know what you need and what you’ll be getting before you actually purchase it. Sometimes you may need the entire roof replaced. Sometimes you just need to get partials.
- Ask all the questions you can so you’ll feel secure in what you’re paying for, like: How many sheets need to be replaced? What type of shingles are they using? What type of felt underneath? What’s the best shingle for the area? (Some types hold up better against wind and rain; some are better for dry climates.) Even, what type of nails will the contractor use – galvanized or oxidized?
- Get multiple quotes. Don’t ever go with just one. Try to get to know the people while you’re talking to them over the phone or in person, and ask for references.
- Look at online reviews but even more important is the body of work a contractor has -- projects he’s done and the time frame they were completed in.
- Look at the contract and the warranties offered, and the type of material the contractor likes to use. Get a feel this way for the quality of work that will be the end product. If I don’t feel the quality warrants the price the contractor’s asking, I’ll move on to the next.
That’s the way to make sure you’re getting your money’s worth!
