Patrick, I’m sorry you had a bad experience. Thank you for your comments, this is a good opportunity for us to show who we really are and how we handle our customer’s concerns. To start, I would like to clear up some confusion and misinformation. 1.They love to take advantage of property owners We treat all of our customers with the same respect and fairness, regardless of whether they occupy the home or if it’s a rental. We work with 2 large property management companies in the area who value our responsiveness, professionalism and ethics. These companies earn their living by making property owners happy. If we were taking advantage of property owners, we wouldn’t be one of their primary HVAC contractors. We strive to treat everyone fairly and provide the best possible service, as do the property management companies we serve. 2.When asked about the condition of the furnace and the error codes the property owner could tell me nothing It’s true that I didn’t have the information in front of me at the time. However, I offered to contact the technician to get the details so I could share them with you. I didn’t have the opportunity to do that then, so I’ll share them here. Regarding the control board, I mentioned to you that it was intermittent (working properly some of the time). The error codes were: Improper Input Voltage and Pressure Switch Failure. Due to the skill of our technicians we were able to reset the board so it would continue working temporarily while we received approval to make the needed repairs. When your technician went out there shortly after we left, the board was still working and he wasn’t aware of the intermittent problem and therefore may have only partially repaired the furnace. 3.Any company that wants to do a “tune up” is a red flag being that there is no way to “tune up” a furnace- other than wipe down the inside of the unit and possibly clean a filter Our tune ups must be unlike others you’re familiar with. Besides cleaning the furnace we check and adjust the gas pressure, remove the residue on the flame sensor, check the home for carbon monoxide, check power conditions of the system, and many other important safety and performance checks. 25 total items. Our tune up is designed to extend the life of the system, reduce maintenance calls, increase safety and improve performance. 4.They pushed at replacing the furnace with a cost close to $6000 First, our offer was to replace the whole system (furnace and AC) at that price, not just the furnace. Secondly, and more importantly, there was nothing said to “push” for replacing it. My exact words were, “Some of the property owners we work with prefer to invest in a new system rather than spend money repairing one that is older. We aren’t trying to push this, we just want you to know your options.” Every property owner is different and we provide options to them so they can decide what to do rather than assuming we know what they want. Our company hopes to stand apart from others who falsely diagnose problems, such as cracked heat exchangers, in order to talk customers into buying new equipment. On many occasions we have been the second opinion who has told them their system was perfectly fine and didn’t need anything done to it. You can find evidence of this in our other reviews. Honesty is at the heart of all we do. 5.They hide behind their friendliness to take advantage of people We are friendly and we certainly don’t take advantage of people. I’m sorry you feel that you were taken advantage of. When someone feels that they haven’t been treated fairly we do our best to make it right. We are professionals and are following the guidelines from the manufacturer of your equipment. Please take a moment to read: https://www.lennox.com/lennox-life/comfort-matters/tips-and-maintenance/winter-is-coming-make-sure-you-dont-get-left-out-in-the-cold If there’s something we can do to make this situation better, please let me know.