Main Services: Residential and Commercial Pest Control
Description: Petrin’s Pest Elimination LLC, has incorporated professionalism, along with a strong understanding of your needs to live and work in a safe and healthy home or business. Our goal is to provide service levels that are hard to receive from some of the larger companies wanting to sell you an initial service, followed with a monthly service fee. Because no two jobs are the same, every treatment is tailored to your needs. Please call us today for a professional pest control experience that works.
9 Reviews
Review MeWaterford CT
Overall
Quality
Price
Punctuality
Work Description: Eliminated mice problem in my house
Comments: I live next to wetlands and had been battling a field mouse problem in my home for a long time, using conventional traps. Finally decided to call in a professional! So glad I called Petrin's. Mike is thorough, careful, and very knowledgeable. He solved my problem, and I wish I called his company long before I did.Waterford CT
Overall
Quality
Price
Punctuality
Work Description: Wasp/Yellow Jacket Removal
Comments: I've used Petrin's Pest several times in the past and generally had a very good experience, until this last one. I called in early July for an on-going yellow jacket problem with my front gutters. Petrin took care of this for me a while ago, and the fix lasted for a couple of years, which he said they may come back, so no problem. He was sappose to call me before coming that day but there was a miscommunication between him and his secretary that does his schedule, so when I called back to find out why he didn't show, sapposedly he did and I wasn't there. No problem, re-scheduled for mid July, he came by, as far as I know treated the bees, I wasn't home but he left his pesticide warning in the front yard, so I got the bill in the mail a week later and sent out the check. Early August rolls around and I'm heading off to work and I see several yellow jackets, so I took a picture, and called Petrin's Pest. I spoke with his secretary again and explained I still have a Bee problem, Petrin was out about 3 weeks ago so it would be a revisit, and thought it would be no big deal, just come out re-treat the area or see if there's something that was missed no problem. I get a call back a few days later from his secretary saying there will be a charge for Petrin to come back out, when I explain he just came out for this issue, she told me he was doing me a favor by doing the job at $75, and I would be charged again. So mildly frustrated I asked her to just have Mike call me, thinking maybe he's busy, forgot he was just there, whatever, the guy was always really cool and laid back in the past. He called me back almost instantly and acted appalled that I didn't want to pay for the job again, saying basically the same thing that he did me a favor for $75, and thinks I'm crazy to have him guarantee anything at that price, and went on to tell me about a normal $260 package that he would guarantee for 6 months. I explained it had only been 3 weeks or so and I literally just paid for this job, just want it done correctly, bees are still flying around my gutters and my front Porch. He told me I was just trying to get free work from him, he would come down and fix the problem, but he didn't want me calling to use his services anymore.So honestly at this point I'm a bit confused and thinking well maybe when I mentioned there was a miscommunication with his secretary he took offense, or maybe she didn't mention anything about the front porch, again a miscommunication, and he really thinks he's correct? So I called him up about 15 minutes later, tried to reason with him, left a voicemail along the lines of sorry if there was a miscommunication, If you didn't see the yellow jackets on the porch and feel like it's a second billable then come fix it and bill me, I went on further to say that I'd rather he bill me the sapposed $260 package the is guarantee for 6 months, but take off the $75 I already paid for if we went that route, and to call me back to talk about how to resolve this.
He replied with a text and I quote "I will be sending you your check back at the end of the day. Sorry it didn't work out for you."
My reply "whatever works, this wasn't about the money for me. I just wanted the job completed that I paid for, and was upset I was getting billed again for a job I just paid for a few weeks prior. if it was 6 months or a year asking for more money would've been understandable. I'm a business owner too, and when somethings not right, even if it costs me money, I make it right for my customers, especially my repeat customers. If you want to burn a bridge with ongoing work and make this sound personal over $75 then you are right, we both need to move on. That being said you also mentioned you did me a favor. Maybe it would have been if the job was done correctly, or you stood behind your work, but charging me again a few weeks later ISN'T a favor, that's taking advantage of the customer at that point. You also said you don't warranty your work at this price, so how do I know it won't be an issue again in 2 or 3 weeks? Do I keep expecting to pay $75 each time? Look at it from my perspective. I also gave you the option to charge again in case there was a misunderstanding or miscommunication, but you chose to lose me as a client and give my money back instead of just warrantying the work.....
We went back and forth a bit more after that, but he just wasn't getting that I didn't want to get double charged for the same job. This is a super unfortunate outcome for both of us, because in the past the guy was really good, I referred him, actually got him a couple big jobs, and he always took care of things in the past. I don't know what happened recently but this is beyond horrible customer service, especially for someone who's used your services several times in the past....
Anyways I felt it necessary to share my experience, granted he's giving me the money back but it was never about that. It was more about getting double billed for a job that wasn't done right in the first place, and then Mike acting like I was in the wrong for asking him to come back and fix it, because I didn't call him the next day. Whole things crazy, good luck if you use this guy =)
Overall
Quality
Price
Punctuality
Work Description: Bed bug elimination large 8 unit multi-family dwelling.
Comments: Mike Petrin is absolutely the best in his profession!!! I have been maintaining large commercial & residential buildings for more than 30 years, and I can honestly say I believe that Mike is the best in his field. Very knowledgeable, dependable & honest!!!Coventry CT
Overall
Quality
Price
Punctuality
Work Description: carpentar ant removal
Comments: Contractor was excellent!Worcester MA
Overall
Quality
Price
Punctuality
Work Description: Carpenter ant problem.
Comments: Upon contacting PPE , michael, the owner explained into detail, the whats, whys and therefores of takeing care of the problem. He arrived on time (Sunday) and again explained the procedure that he was going to perform. He verified the price and he proceeded to treat the ant situation. He was very friendly, professional, prompt and all around nice guy. I would not hesitate to call him again for any pest situation that might arise and would not hesitate to recommend him to anyone.Glastonbury CT
Overall
Quality
Price
Punctuality
Work Description: A problem with mice requiring bait placements throught the basement, attic, and perimeter of the house,
Comments: Mr. Petrin was courteous, prompt, and very knowledgeable. We won't know for another few weeks if the problem is solved, but we are initially very pleased.New Britain CT
Overall
Quality
Price
Work Description: he exterminated the roaches that were at our new house when we moved in
Comments: he was very knowledge and pleasant and excellent priced
Overall
Quality
Price
Punctuality
Work Description: I had problems with mice and ants and he took care of them.
Comments: He is excellent, right here when needed, followed up the next day and then a couple of weeks later also to make sure everything was OK. Later on I saw some ants and he was right here to spray with no extra charge at all.Scotland CT
Overall
Quality
Price
Punctuality
Work Description: Ant infestation elimination
Comments: Mike was honest, professional, knowledgeable and guided me in the right direction without overselling me on services we did not need. I highly recommend his services.he was flexible in scheduling and waranteed the work for a year as it is winter and he cannot properly do work outside until the weather clears. any return visits that may be required are already covered.
-
Share
-
-
-
Pest Control License in CT :
#S-3068 MA#36847