Main Services: Plumbing, Drain Cleaning, Jetting, Excavations
Description:
About Montco Rooter Plumbing & Drain Cleaning.
Montco Rooter Plumbing & Drain Cleaning. is your expert plumbing company with years of experience and professional knowledge.
Service Philosophy
Montco Rooter Plumbing & Drain Cleaning. plumbers work extremely hard to deliver the highest level of customer service - it's our #1 priority. Our customer service is world class and unmatched in the plumbing industry. It all starts when you call our office.
We know that when you have a plumbing emergency, the last thing you want to deal with is an unfriendly person on the other end of the phone. We promise to greet you with a warm friendly voice that will understand your situation, make you a priority and schedule an appointment time that fits your schedule.
When our plumbing professional arrives you'll find him to be accommodating and friendly. He wipes his feet on his own mat and wears shoe covers before he comes into your home. He won't talk over your head and will give you all the options and pricing details before he starts any plumbing work.
We live our Code of Values by ...
Respect
... treating others as we would like to be treated.
... listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
... responding in a timely fashion.
... speaking calmly, and respectfully, without profanity or sarcasm.
... acknowledging everyone as right from their own perspective.
Integrity
... making only agreements we are willing, able and intend to keep.
... communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
... looking to the system for correction and proposing all possible solutions if something is not working.
... operating in a responsible manner: "above the line."
... communicating honestly and with purpose.
... asking clarifying questions if we disagree or do not understand.
... never saying anything about anyone that we would not say to him or her.
Customer Focus
... continuously striving to maximize internal and external customer loyalty.
... making our best effort to understand and appreciate the customer's needs in every situation.
Having Fun in the Process
Montco Rooter Plumbing & Drain Cleaning. aims to give you world-class service provided by expert technicians. We'll arrive in a freshly pressed uniform, and we'll even keep your home clean as we work with shoe covers and floor mats.
Call Montco Rooter Plumbing and we'll fix your plumbing needs!
Service Area: Eagleville, Mont Clare, Villanova, Paoli, Gwynedd Valley, Creamery, Audubon, Lansdale, Arcola, Conshohocken, Norristown, Oaks, Fairview Village, Cedars, Harleysville, Hatfield, King Of Prussia, Devault, Mainland, Valley Forge, Oreland, Worcester, Kulpsville, Blue Bell, Wayne, Gwynedd, Spring House, Gladwyne, Colmar, Salfordville
What sets us apart from other contractors: Were on time, Clean and we treat your home like its our own!!
We are best known for: Great Service and We Do More!!
16 Reviews
Review MeBethlehem PA
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Work Description: kitchen/tube faucet
Comments: Luis was our tech, he was respectful of our property and friendly. After that it was all down hill, with ridiculous rates and dishonest tactics. Stated he wasn't aware if we were "members" but gave us member prices even though we had there coupons and "members advantage" folder. Refused to allow us to use the coupons and stated the price was 480 (tech was there an 1 hour, 20 tops/flat rate billing). After he installed our new kitchen faucet without even attempting to repair or telling us the price, we got the bill for the faucet that came to 315.99 (149.99 everywhere else). Tech tried to sell that this faucet is the top of the line before I researched and said he said it would last twice as long than Home Depot models that are half the price (so same thing). Previously they worked on an emergency issue for us and fixed the main problem (non-stop running shower) but ended up creating leaking from our shower head and handles of replaced work they did. Kitchen faucet tech stated "it is what it is" with 3 handle tubes. They are great for responding when you need them and easy to set up appt but refuse to respond when you have an issue. Do yourself a favor, wait the extra day if you can and use someone else. They do try to get you to give them 5 stars with the hopes, you'll win the raffle and 100 dollars back from them.Philadelphia PA
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Work Description: Basement flooding from clogged line
Comments: Do not use this company. They came to my house in March after my drain backed up in the basement. The technician went through the toilet which I couldn’t understand instead of outside. He cleared it and three months to the day later it backed up again. They came out again went through the toilet and then finally after my urging went through the sidewalk. He still could not clear it and said it was from the sidewalk to the street. They said they would Come out the next day with a different technician at the camera. I declined and got in touch with Zoom drain who came out the next day and unclogged the pipe within 20 minutes. It was not the pipes from the city. The two visits between March and June cost about $2000. When I called to discuss that I felt like I had been ripped off, the owner was rude and ultimately ended up refunding me about $200. Zoom asked me why they went through the toilet in my basement. Apparently they can charge more money for that. Zoom never went through the toilet and did a full clean out.Gilbertsville PA
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Work Description: Faucet, toilets, and shower valve repair
Comments: DO NOT HIRE THIS COMPANY!!! Technician, Thomas Engro did not listen to customer instructions as discussed. Job was to replace faucet, 2 toilets and shower stem valve replacement. First, the technician did not follow requested instructions to turn the water off at the internal main valve but rather tried to shut water off at shut off valves by the toilets prior to repair. When toilets were replaced and tested both shut off valves began to leak and they wanted to charge $600 ($300 per valve) for replacement. Second, with the faucet repair the technician did not want to replace the trap for whatever reason is beyond us. With 2 leaking toilets, the technician claimed it was getting late and wanted to leave; however, my parents refused to pay as the work was not complete. Thomas called his manager Michael Horn and rather than discuss things with the customer he suggested to call the police. My parents were taken advantage of by being charged $1369.66 for an incomplete job! The manager will not return any calls and when we do get a hold of him he quickly hangs up. Do not recommend this company for any residential jobs. Unprofessional and unethical!Philadelphia PA
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Work Description: Plumbing
Comments: s was over and told me he couldn’t get the line out and yes again no one will be able to get the line out. I said we still have time left he said this little time Wouldn’t matter. And told me that I would have to pay close to $7000 to have the street dug up to get it out but they can apply what I paid today towards the bill. The Next day I contacted a family member and they SUCCESSFULLY removed it with in five minutes with a handheld DRILL!! (so much for all his fancy equipment) I paid this company all this money for nothing and a total lack of effort from the plumber!! Beware!!! I Would Never use them again nor do I recommend them to YOU!!Norristown PA
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Work Description: Faucets/Fixtures/Pipes Repair/Replace
Souderton PA
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Work Description: Toilet slow to drain
Comments: Charged 595$ for guaranteed work that was not complete... left the toilet in the same state as when they arrived and told me that I just need to buy a new toilet!Technician took lots of pictures of the work while he was doing it to show that work had been done, however he did nothing to fix my problem.
I called initially for an estimate, only a proposal!
Their solution was that if I purchase my own toilet that they would offer me a discount and install it for 400$... the local union plumber competition charges 100$ for the same job, no discount needed.
MontCoRooters are SCAM ARTISTS
BE WARNED STAY AWAY
USE ANOTHER PROVIDER, YOU WILL BE SCAMMED.
Mike used the statement “the price is the price, these are our prices when I explained the issue.”
Phoenixville PA
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Work Description: Water Heater - Repair/Service
Comments: Poorly equiped truck, poor knowledgable man. Who charged me $198 service charge to tell me my hot water heater was not a fault ...but the electic feed to hot water heater was at fault and he does no electric work. Lost cover to hot water heater tankCollegeville PA
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Work Description: Water Heater - Repair/Service
Comments: Not sure about price as had lower quotes but wasn’t sure they were using Bradford -White . Also googled average hot water heater replacement and it was around 1300- much lower.Allentown PA
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Work Description: Replaced leaky water heater.
West Chester PA
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Work Description: Repaired leak at main water input.
Comments: Sucess.Upper Darby PA
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Work Description: Cleared clog in main drain
Comments: Excellent ServiceSpring City PA
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Work Description: Remove and install a new sewer pump and basin in basement. Decent price included parts and labor. Crew had to widen basin hole for replacement basin.
Comments: The red shale they had to dig into was dirty work, but clean up was satisfactory.Bethlehem PA
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Work Description: Two leaking faucets requiring replacement of a valve and a comolete unit replacement.
Comments: Staff personi was promot, engaging and got on with the work efficiently. My only complaint is that the overall cost was a bit pricey. Other than that, quite satisfied.Oaks PA
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Work Description: Unclogged kitchen pipe/sink
Comments: The work was good and fast.But its too expensive. $420 to unclogged the kitchen pipe which took only 30min.
Bechtelsville PA
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Work Description: unclogged outside pipe
Norristown PA
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Work Description: Frozen pipes
Comments: The contractor was on time, smart, and he fixed the problem.. He gave great tips too. I would use Mr rooter company again for sure.