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Mike Counsil Plumbing and Rooter

(13 Verified Reviews) Review Me

Main Services: Plumbing and Rooter

Description: Mike Counsil Plumbing and Rooter has been family owned and operated from the start. Our customers are our neighbors, and we are proud to be part of the community. We offer the highest quality of plumbing and friendliest customer service in the industry. When you want it done right, call Mike Counsil Plumbing and Rooter.

Service Area: Gilroy, Sunol, Palo Alto, Morgan Hill, Saratoga, Fremont, New Almaden, Campbell, Santa Clara, Los Gatos, San Mateo, Stanford, Milpitas, Cupertino, Redwood City, Holy City, Pleasanton, Los Altos, Mountain View, Newark, Mount Hamilton, Redwood Estates, Union City, San Jose, Menlo Park, Livermore, Coyote, Sunnyvale, San Martin, Alviso

What sets us apart from other contractors: All trained Technicians that are background checked and drug tested regularly, Highest quality in the industry with a 100% Satisfaction Guarantee on all work..

We are best known for: Offering the highest quality of plumbing in the industry at a fair price.

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  • We are ready for you all hours of all days. We'll be there forr you!
  • Final inspection on a repair under the sink.
  • Customer service is our number one priority.
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13 Reviews

Review Me

Overall

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Did an excellent job but a little bit expensive

Overall

Work Description: Plumbing

Comments: so far so good, but not yet finished.

Overall

Work Description: Leak Detection/Repair

Comments: very good job
Hi Norbert, Thank you for taking the time to share your experience with Mike Counsil Plumbing and Rooter. We appreciate you letting us know how we are doing. Sincerely, Sean Counsil Service Manager

Overall

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: Juan Almanza went to my home and helped me with several plumbing problems I was having. He either fixed the problems or gave me more options with detailed pricing for future repairs. I rarely write notes for these reviews but in this case Mike Counsil Plumbing & Rooter deserves a big “Thank You”!
Hi John, Juan Almanza was very happy to read your review and see the great things you said about him and Mike Counsil Plumbing and Rooter. We appreciate you taking the time to share your experience with us. Sincerely, Sean Counsil Service Manager

Overall

Work Description: Faucets/Fixtures/Pipes Repair/Replace

Comments: he did not estimate he was a SALESMAN HE WAS MISLEADING.WAY OVER CHARGED..ihave been advised to call ...he showed pictures to get you to pay more .NOT THE SAME WORK!!!! HE IS NOT A 1STAR HE IS O STAR O
Hi Kathy, I am sorry you had this experience. We work from book with standard pricing and try to be fair with everyone. That is why we have a 100% Satisfaction Guarantee. Please contact me personally at sean@mcplumbing.com so that I may be able to resolve your issue. Sincerely, Sean Counsil Service Manager

Overall

Punctuality

Work Description: Gas Piping

Comments: I had to call them because they never answered my emails and they aren't available for 2 weeks

Overall

Quality

Price

Punctuality

Work Description: Drain Clog/Blockage - Clear

Comments: Good follow up and recommend to others.
Hi Jung, Thank you for taking the time to write this review. All comments help us improve our service. Sincerely, Sean Counsil Service Manager

Overall

Quality

Punctuality

Work Description: leak under the sink

Comments: I am sat here in tears due to this company. I have a leak under my sink, which has made a mess and my family can not use the kitchen. I scheduled the appointment last night and they said they would be here between 3 and 5. Marvellous!!!!! But I just got a call at 2:00pm to say they were not coming, and had no one available to help me.... This is such bad service...... For one, to break an appointment, and two to let me know so late in the day when I can not get another company to come to my house.... No-one I am calling is available.
Avoid this happening to you.... Use another company...........
Hi Lynne, I am sorry that you had this experience with our company. This is not normal. I hope that you will give us a chance in the future to help you with your plumbing. If there is anything we can do for you to make this right, please give us a call. We appreciate your comments. All comments are taken seriously so that we can improve our service. Sincerely, Sean Counsil Service Manager

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Price

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Work Description: Water main leak

Comments: Very good job and finished on time.
Hi Andrew, Thank you so much for your review. It is nice to know we were able to solve your plumbing issue so quickly. We appreciate you taking the time to write this review. Sincerely, Sean Counsil Service Manager

Overall

Work Description: Work never completed as "Pro" never contacted me. I cancelled this project and provided feedback already.

Comments: Very dissatisfied
I am very sorry you had this experience. It is not like our company not to respond. If you will call the office we will be very happy to take care of you any way we can to make it up to you. Thank you for your feedback. Angelo

Overall

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Price

Punctuality

Work Description: Complete rebuild two toilets, repair third

Comments: Dave was prompt, kept me well informed, and completed the work in a timely manner. Would ask for him again
Hi Patricia, I am glad we were able to repair your toilet. Thank you for taking the time to let us know how we are doing. Sincerely, Sean Counsil Service Manager

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Work Description: Replaced my toilet.

Comments: Very professional, excellent job.
Thank you so much for the kind words. Our Technicians are always excited to hear that they did a good job. Have a great day. Angelo Mike Counsil Plumbing

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Quality

Punctuality

Work Description: in ceiling plumbing leak

Comments: The guys that came out to do the work were awesome. I felt very comfortable with their work and also the kind of people they were. I would recommend them to any of my friends.
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  • Accredited Business
  • PSI Customer Service Award, Angie's List, Peoples Choice Certified
  • CA Plumbing License in CA :
    #679261
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