Work Description: My rating reflects the distressing experience I had with EPIC Roofing & Exterior Upgrades. Last July, we engaged them to address a roof leakage issue. They proposed a roof replacement for a 2100 sqft area, costing $30K. As busy professionals, we trusted their expertise and promptly paid the full amount. However, this year, we noticed a leak and sought their assistance. Their customer service was disappointingly inadequate. Despite numerous requests, they failed to send a representative to inspect the issue. The project manager, located 400 miles away, was unresponsive to our calls. In response, we hired certified roof inspectors. After persistent requests, EPIC Roofing finally sent two contractors to investigate. The inspectors identified that the leakage was due to a failure to secure the interface areas between the garage roof and the main house. The contractors acknowledged the error and assured us of a fix. Days later, the project owner denied responsibility for the oversight. Despite providing them with the third-party inspector’s contact, there was no follow-up. From this ordeal, I learned two things: 1. EPIC Roofing’s inspection and project planning are inadequate. They knew our primary concern was to fix the leak, yet their proposal did not address this. They incorrectly assured us that a roof replacement would resolve the issue. This oversight was immediately identified by other companies. 2. Their post-installation support is non-existent. It was nearly impossible to get their staff to visit for clarification. The project owner did not even inspect the issue in person and rejected any remedial plans, despite their contractors admitting the mistake. If you’re a busy professional, I advise caution when dealing with this company. They may operate under different names, Roofing. #: 1076178. EXP: 5/31/2025. While I’m not planning to sue due to my busy schedule, I hope my experience serves as a warning to potential customers.

Work Description: Roof and HVAC

Work Description: Roof replacement and nee solar