Main Services: Electrical Services
Description: H.R. Phoenix Electrical Services is a family-owned company with the expertise necessary to handle all commercial and residential electrical problems, even the unusual or extraordinary. We solve electrical problems other companies can't or won't. Whether you need service, installation or maintenance, H.R. Phoenix Electrical Services is the contractor of choice in the Dallas/Fort Worth Metroplex. We provide electrical assistance with all your residential, commercial and industrial challenges.
Service Area: Lancaster, North Richland Hills, Garland, Carrollton, Frisco, Addison, Arlington, Midlothian, Crowley, Grapevine, Mansfield, Richardson, Dallas, Lake Dallas, Cedar Hill, Denton, Wilmer, Coppell, Hurst, Irving, Hutchins, Euless, Rhome, Newark, Haslet, The Colony, Naval Air Station Jrb, Plano, Flower Mound, Burleson
4 Reviews
Review MeThe Colony TX
Overall
Work Description: Electrical
Comments: HR Phoenix ReviewThis will be long but worth the reading if you are considering this company. I had a electrical outlet issue with caused 3 ceilings failures. The first day they came out they didn't find it and I was told they will return the next day. The next day they continue to troubleshoot and told me I needed my circuit breaker panel replaced because it was old and they could not touch it. 5 days later they replaced it but issue remained. They requested final payment for the CB panel replacement because the work was completed. So at this point I paid $600 for the first visit, $7K for the CB panel replacement and the issue remains. They told me they would return. Since they didn't label the CB panel I traced the power (their job) to label the panel and found several plugs mis wired to 240 V instead of 120 V. The tech came out corrected the issue and I found out the job really wasn't completed because they did not install the serge protected on the CB panel because they have the wrong one. So they knew the work was not completed when they asked for payment! They found the original issue and it was they first wall outlet (that I pointed out the first visit) the tech showed me the burned faulty outlet. So the CB panel did not need to be replaced at all.
I call the office with this information and to justify the replacement they told me the CB panel was sparking. At no point during this 2 1/2 ordeal did anyone say there were sparks or any fire hazards. If this were true (which it was not) this company did not notify us or warn us and between the visits it was 5 day to get on the schedule. So if we go with their excuse they left us in a danger/situation without telling us. This company can not be trusted to provide honest/accurate assessments. And to add insult to injury they tried to bill me $400 more for the last visit. The owner Paul Rylee was aware of everything so HR pls don't respond here when there was no real response when I spoke to your office! They can not be TRUSTED!
Haslet TX
Overall
Work Description: Electrical Wiring/Rewiring
Fort Worth TX
Overall
Work Description: Electrical Wiring/Rewiring
Comments: Chris provided expert service and replaced my smoke alarms quickly . He was professional and courteous.Cedar Hill TX
Overall
Work Description: Electric Car Charging Station
Comments: Paul explained all of the details of my project so that I would have no worries.Great company. Jay and his assistanywas friendly, professional. finished connecting the Tesla home charger
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Master Electrical License in TX :
#33595
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Family-owned & Operated
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