Main Services: Fence, rail, and gate contractor.
Description: At Fencetekk, we provide top-quality fencing services for both residential and commercial properties. Our team of experts is committed to delivering the best customer experience from start to finish.
Service Area: Locust Valley, Centereach, Malverne, Bethpage, Shirley, Greenport, Shoreham, Hempstead, Sound Beach, Mastic, Remsenburg, West Hempstead, Roosevelt, East Rockaway, Glen Head, Aquebogue, Yaphank, Great River, Stony Brook, Shelter Island Heights, Mattituck, Smithtown, Calverton, Islandia, Babylon, Ridge, West Islip, Hampton Bays, Glenwood Landing, Upton
What sets us apart from other contractors: Utmost commitment to customer service and satisfaction.
We are best known for: The highest quality fences on all of Long Island.
6 Reviews
Review MeSmithtown NY
Overall
Work Description: Fence and gate install
Comments: I saw an ad online for this company and got set with an estimate for the next day. I worked with Mike and Conrad, very helpful, and knowledgeable, helped me figure out what would work best for my yard. The price was reasonable to replace a broken old fence that was coming down and got a new fence and a new gate. Overall the job went smoothly, and the new fence looks goodLevittown NY
Overall
Work Description: Fence & gate
Comments: Well, here we are, 3 months later. I called the office 6/13 left a message, even got a text that Id be contacted, never heard back, called Ron ( owner) 6/14 who got annoyed with me because I was pissed about the lack of communication. He asked me to send pictures of the gate & hinges which I did. Still nothing...." Im not their only customer" was his response, he pushed the issue to the installers & their schedule. The repair that has to happen...... may at its worst.....take 15 min.The opportunity to make it right has long past.
This will let you know..... and you may not care... because " Im not the only customer" time to address this is over. The very poor review will go as planned.
Note I am including all previous Emails so any prospective customers will see how poor your after service is and what a scam "lfetime" warranty actually is.
On Sat, Jun 1, 2024, 9:01 AM Daddybud T <daddybudrich@gmail.com> wrote:
Good day,
Before I leave an unfavorable review for you, Im trying this 1st.
I purchased a fence & gate from your company 3/25/24. My salesperson was Matt Cutillo....who never even followed up on my install.
I explained to Matt that I would like to go over post location with someone because some deck boards needed to be removed. Never happened.
The work was done 4/1, order # 24-318
Before the holes were finished being dug, Conrad appeared, looking for final payment, which I gave him. He said the gate wasn't ready, but would be the next day. It rained the next 2 days so I didn't expect them to come back. It was NOT raining the following 2 days, and if I didn't call this Conrad person to see why it wasn't done, he said the installers were "busy" on other jobs. WHAT???
I would think a job that was already paid for would have a little priority. How long could it possibly take to install a gate only? 1/2 hr- 1 hr? Took 3 more phone calls.... He finally told me the gate wasn't sized right, that was the delay.
Fast forward to 4/8, I contacted and sent pictures to Conrad showing the self closing gate didnt work, he said he'd come & look. 4/9 the gate was working, I contacted him and told him so he didn't waste his time.
4/24 I contacted Conrad again saying the gate was not right.... no response
4/25 I contacted him again, he said he would be by on 4/26, which he was. He tried to adjust the spring tension, but that didn't work, said the gate was too big & heavy and it needed a tension adjustable spring from the post to the gate. He said "give me a few days"
5/28 I texted Conrad and said. "you said give you a few days, I think 30 is long enough". No response
5/29 I texted again STILL no response.
Here we are 6/1 and its come to this...
Im not at all a satisfied customer.... but I am willing to give you another shot to make it right before I leave the review
Medford NY
Overall
Work Description: Wood Fence Install
Comments: Great job at a great price we will definitely call you for our next project and recommend you to friends and familyLos Altos CA
Overall
Work Description: PVC fence
Comments: Hated every contact and the fence is fallen down. My wife almost had a miscarriage nowAmityville NY
Overall
Work Description: Fence with gates
Comments: We love our 215 ft of 5ft full privacy in Amityville. Thanks, the CutillosHoltsville NY
Overall
Work Description: Gate Installation - Chainlink
Comments: Was looking for someone to come over and install a simple gate in a chain link fence. Owner answered and assured me that I would be getting his very best price, so good I wouldn't even need to shop around (his words).Sent his guy out to survey the job, then he called in the order to get me the 'minimum job price'. That was my first clue, that I was about to be taken advantage of.
The quote? $1,400.
Why did I sign the work order? I don't know. I was rushed and not really thinking it through.
The day of the install came (about a week later, which was fine), and the guys came and did the job.
They were here for all about about 2 hours.
Honestly there is nothing wrong with the gate or the install.
What you should be aware of is:
- they are going to gouge you on price (this gate and hardware would cost about $200-300, even factoring the installation time the cost was extreme)
- when I complained to them that I felt taken advantage of it was 'too bad...this is totally a normal charge' (no one I've spoken to since thinks this is a normal or fair charge)
- bottom line they don't care
- their install crew had to borrow an extension cord which when the job was completed, they just left outside
- the above also happened because the crew left without telling me they were done or allowing me to inspect the work
- they will hound you for the money, I would have settled up with them the day the work was done but as they split they then called me once later in the day (I didn't recognize the number / no message left), then proceeded to blow up my phone the next day with 4 texts and 4 calls including just telling me they would stop by for the money without my confirmation / or approval).
- I don't know this to be the case but I think this is just one of those companies that runs the ads and then farms out the work...which also probably explains the complete lack of customer service & price gouging
Its hard enough to find people to do a decent job for small projects around the house, even worse with guys like this.
Beware and really look around, I would never use nor recommend these guys.
-
Share
-
- Website
- Additional Website
-
Financing Options
Free Consultation
Full Warranty
Guaranteed Repairs
