Consumer’s Original Complaint: Mr. Mike Allred who is the owner came out to my house to quote an A/C and Furnace replacement in 2012 a few days prior to him I had another company do the same well they quoted a 2.5 ton A/C unit which was about$1,600 more. Mr. Allred looked at my townhouse and said a 2 ton is enough even though I had asked for the same model number as the other quote. I said ok figured he would know. Everything got installed in Dec. 2012 the following summer I had to call him out because the A/C was still running a lot and not cooling enough he said that the energy efficient units take longer, even measured the airflow en each vent in the home and said I needed an additional return vent in the basement to get more air they had put one in. In the meantime, I had called another heating and a/c company and told him I have a 2-ton unit and my home was 1,708 Sq. Ft. He sais that that was too small. I had told Mr. Allred about this and he said I shouldn't listen to other people and that my vents would not be able to handle a bigger A/C unit due to the vent size. To this day the A/C is turning off 2 to 3 times per day so my energy efficiency is pretty much out the window. I had another company come out to do regular maintenance on the unit and once again I was told the unit is too small and that the rule of thumb is 1 ton per 600 Sq. Ft. So we looked at my neighbor's house which was recently renovated and has a new A/C and is 1,443 Sq. Ft. smaller than my unit. We looked at other units which are smaller than mine and one had a 2.5-ton unit the other a 3-ton unit, then we looked at a unit the same size as mine which has a 3-ton unit. I was told I should have a minimum of 2.5-ton unit and up to 3. All these units were built at the same time and have the same vent sizes, interesting. I was duped into buying a 2-ton unit which to me is fraudulent. Consumer’s Desired Resolution: I would like to have this replaced, but I'm sure that is not going to happen. I did not want to wait this long but I trusted and believed his knowledge and expertise turns out I was wrong. When 3 other people say I should have a bigger unit and there is physical proof. Convenient Heating and Cooling did this wrong. Our original response to Geno’s complaint with the BBB 9/5/18 HVAC System was installed 12/10/12. From the date of install until 5/12/14, we had no contact with Geno. Geno called us on 5/12/14 to state he had no cooling. A technician went out diagnosed the issue and the AC was working properly. After that visit he mentioned he felt he wasn’t getting enough cooling, Mike went out took measurements on the air flow of each vent and found we could add a return air vent for more airflow. On 6/19/14 we installed free of charge a return air vent to the basement. After that visit we did not hear from Geno again until 7/29/16 when he had no cooling. Mike went out to diagnose the issue and found the breaker completely turned off, Mike turned the breaker back on and unit fired up immediately. Mike completed the AC clean & check and AC was fully functional, this is the last correspondence we have had with Geno about the AC, or functioning of his AC. Geno states that his “AC is turning off 2 to 3 timers per day” this indicates that his AC is achieving the set temperature and is functioning properly. The design criteria in IL is to maintain the indoor temperature at 75 degrees, when the outside temperature is 89 degrees. This is the energy code ICEE 2012. During a cycle, an air conditioning system works to bring your home to the desired temperature set on the thermostat, Once it has accomplished this, the system will shut off until the temperature begins to rise and then the cycle will start again. A system that is undersized would not be turning off 2 to 3 times a day, it would run constantly. Oversized equipment will cycle more frequently, not remove humidity and will cost more to operate. Geno has not mentioned any of these symptoms. Regards to these other companies “rule of thumb” there is no such thing. The size of the equipment is based off manual j load calculation and airflow analysis, which both were completed at the time. Most companies do not have the equipment or training to properly evaluate and or to perform those tests. That is why some contractors will rely on the incorrect method of sizing equipment based off sq ft of house, this method almost always guarantees an oversized piece equipment that doesn’t perform as its intended to. I have attached a couple brochures, first one is Consumers Tip for choosing a Heating and Cooling Contactor published by the U.S. Environmental Protection Agency. The second brochure is Bigger is not Better published by Comfort Institute, Consumer Protection Division. These will help you understand the importance of why and how the correct size AC system is determined. We are not sure why Geno waited 6 years to express his questioning of the sizing on his equipment. He could of at any time brought his concern to us. We tried to contact Geno several times regarding his annual maintenance that was/is due for his equipment, but he never returned our phone calls. We are not understanding why he would be upset when we installed the proper size equipment, which was determined by manual j load calculation and airflow analysis. His properly sized equipment does a better job of dehumidification, lowers his utility bills, and improved the homes indoor air quality. We are willing to work with Geno, but we need to understand exactly what he is upset about. From this complaint it seems to us he thinks he needs a bigger size based off other contractors and not by the actual performance of the system. Updated response 9/12/18 We told Geno we would work with him and to please contact us. He decided not to contact us directly, and instead went to multiple places to leave this review. We do not base our equipment sizing off other contactor’s opinions or by square footage of the house. His story keeps changing, and if Geno actually wanted to have his concerns addressed, he would have contacted us directly. We can’t help someone who is not willing to maturely, and professionally address this situation. We have been in business for the last 27 years and have never had any issues with oversizing or under sizing equipment because we determine the size of equipment by manual j load calculation and airflow analysis. We wish him the best.