Carol, While we always appreciate customer reviews, regardless if they're good or bad, we appreciate when they are factually based. Let me help clear up some things about the project we did for you. While we can understand your frustration, we have done everything we can to make you happy. When we came out to give you a quote for your project, even though the project manager suggested additional things be done to do the project properly, you chose to deny the additional work, which is your right. However, that being said, as you can see at this point, it did have an impact on the completed project, which was made clear from the beginning. You didn't want to pay to have your pavers removed and reset, nor did you want to pay to have them removed and concrete installed, which were both presented as options. So, when the project was discussed, you knew there would be a separation from season to season due to concrete being solid, and the pavers moving due to the ground and subsoil expanding and shrinking. That being said, we are not at fault for this, you had the knowledge and options to change the outcome, and you chose to decline them. Additionally, knowing that our options were the better alternative for the long run, you stuck to what you wanted to do, and we agreed. At this point we should thank you, because we are going to put in place that if we can see a bad outcome on a project, we won't do the project if the customer chooses to deny the appropriate options, since we now see that we did what you wanted to make you happy, and that wasn't possible. As far as your basement windows go... Again, we did exactly what we said we would do. We took out your existing glass block windows and wells that were under subgrade and replaced with new sills and new glass block windows. There is absolutely nothing wrong with your windows. What seems to be the issue is the concrete that is poured up to them is flaking off the expansion materials. The concrete shouldn't have been poured directly up to the windows, which again, was made clear prior to the start of the project. Since you spoke so freely about how you felt we wronged you, let's talk about all the extras that we provided you. We dressed up your yard based off of your issue with there being track marks in the yard. Not only did we do it last fall, we came back in the spring and did it again. The sheds that you wanted to have moved were supposed to be emptied by you. We were the ones who emptied them for you, and put the contents back. That is after we moved them to new locations at your request, even though the quote was to put them back in their original location after pouring a concrete pad beneath them. We filled the retaining walls around the other side of your house, by hand I may add. We extended the concrete. We came back to your home to fix your generator when it wouldn't start, even though it had nothing to do with us, or our project. Each and every time you called us with something, we were there. Your review makes it sound like no one has had contact with you, however, Scott has spoken to you on several occasions, and Mike came out to your home to review the project himself. Honestly, I'm not sure what it is you are wanting us to do for you at this point, but leaving a negative review, void of fact, isn't going to make anything any better. In closing, we are going to have to accept that some people, no matter how hard we try to do so, will never be made happy. -The Contour Property Solutions Management Team

Andrew... I'd like to make an attempt to clear up a few things here. First and foremost, the "$50.00 diagnosis fee" was made clear to you PRIOR to booking the call. I had let you know that we do have a $49.00 trip charge, that gets our plumber out there, he's able to see what is going on and provide pricing for you. You agreed to that, in fact, your response to that was "Sounds good, thanks!. You didn't ask if there was a fee to come out, it was information voluntarily provided by us, because we are an open and honest company. We didn't just show up and demand money. Secondly, the work that was quoted to you was just for the permit to be pulled for a plumbing project that had already been completed that the permit hadn't been pulled for. We had that permit pulled, and the call on December 6th was for payment for that permit, and that was NOT the first attempt to collect. As for the water meter project, we asked for a 50% deposit for that project, we didn't request the full payment upfront as your review would suggest. Also, it was $1325.00 for BOTH projects, the only one you chose to pay upfront for was for $850.00 for the water meter project. You were not promised a refund of the full amount for both projects, you were told we would refund you the $850.00 for the project that we were unable to handle. I know that there was some back and forth between you and our general manager regarding the work for the water meter as well before we ended up having to cancel the project because we couldn't take it on. The project was not canceled based on the contractor calling. However, let it be known, he didn't just call, he flooded the general managers phone. 5-6 phone calls in a row, then 2-3 in a row. It wasn't just a couple of calls a day. As for the excuses... I apologize that our crew had covid and it wasn't safe for them to be working at that point. Also, we weren't just on vacation, it was Christmas break that we were shut down for two weeks. While I can understand that this may be inconvenient, our guys work very hard all year, and when they are sick or we close for break, they deserve to have that time off. In this day in age, the facts remain the facts, and everyone should be careful of what they publish, because then it becomes a liable issue.

Thank you so much for the review, Mike. Working with you was a pleasure! If you should need anything in the future, don't hesitate to give us a call. Remember, we do plumbing, HVAC, electrical, and all forms of remodeling. Have a great day!

Thank you so much, Terrance. It was our pleasure to help you with your project. Don't hesitate to reach out to us in the future should the need arise. Remember, we don't handle just plumbing... HVAC, Electrical, and Remodels are also services we offer!