It's very unfortunate that Mr. Eubank feel that my service was the worst. I also noticed that his review is incorrect. Honestly speaking, Mr. Eubank was never without gas overnight, because I shut the gas off to the water heater gas supply. There's no need to shut down the entire house when he had a gas stop at the water heater. second, I will never promise a customer that I can remove a 75 gallon water heater and replace it with a wall mounted Tankless water heater, with a dual ventilation system, and Uponor Pex pipe. All of his material and tankless water heater was supplied by Locke Plumbing supply store. Mr.Eubank was without hot water overnight, because of an unforeseen problem that I addressed the following morning. By 9AM the following morning, his Tankless water heater was completed. Mr. Eubank tried to pay my company less money than the agreed invoice. Mr. Eubank also isn't a customer from Networx, he's a friend of my helper and was charged much less than the average customer.