Dear Eric Thank you for sharing your concerns. While this project was completed over two years ago and is beyond the warranty period, we take every client issue seriously and are actively working offline to address this matter. It’s important to note that we were not notified of the defect when it first occurred. Prompt communication is essential in situations like this, as it allows us to intervene early and prevent further complications. Nevertheless, when we became aware of the issue, we immediately and politely reached out to offer assistance. Our team remains committed to ensuring a resolution and maintaining the trust of our clients and community. We are happy to address them directly. Please feel free to contact us at direclty via email Thank you for your feedback, which helps us continue to grow and improve.

I feel obligated to answer this complaint in a thorough manner and with proper context in order to properly address the exaggerations, dangerous accusations and false claims made by Darlyne Milord and her family although I do understand part of their frustration with the situation at hand. Just yesterday someone called Kem, which I believe to be Darlyne’s sister, posted a review online accusing me of intentionally and maliciously damaging Darlyne’s property. Amongst other things the review also had strong and disrespectful personal opinions about me and my social media activity/presence while asking all readers to “stay away from me. I have been in business for 20 years and this is probably the 2nd complaint filed against me. I do not remember ever meeting Kem in person let alone understand why she would escalate a situation to which she is not one of the parties to. This is currently being handled by the 203k consultant who has asked me yesterday 06/03/24 to provide additional documentation to substantiate my final invoice. Darlyne’s closing date was pushed back numerous times due to delays, negligence and or oversight by her bank, their underwriters and other parties responsible to ensure that the loan is clear to close for Darlyne to purchase and move in. During those delays we continued to perform our obligations towards our other clients while making provisions to help Darlyne with a very specific and agreed upon scope of work once the time comes. When Darlyne finally moved into her property we helped her get her utilities (water and gas) turned back on and on that day we discovered that she had purchased a property that wasn’t winterized properly and it wasn’t disclosed by the seller or brought up by her inspector prior to the purchase and or closing … There was 15 different locations where copper pipes burst open leaking water into the property. We remediated the 15 leaks in order for Darlyne to move in and then proceeded to perform the agreed upon scope of work on her property. On April 24th, in the late evening hours I received several hostile phone calls and text messages from her sister and her real estate agent. I reached out to Darlyne to get an understanding as to why they were so agitated and confrontational and she apologized explaining that mother has crossed her boundaries and took it upon herself to escalate matters within the family and entourage hence the calls text and emails asking me about the sequence of work performed on the property. I was slightly tired and discouraged mainly because EVERY single meeting with Darlyne was about CHANGING the agreed upon scope of work, requesting new estimates and new ways to prioritize the funds that she borrowed from the bank. 2 times prior Darlyne requested estimates and floor plans that took me at least 4 hours each to produce in proper detail. The first time around her sister discouraged Darlyne from performing these changes on a 3 way video conference with me , the second time around Darlyne could not pull the additional financing to perform the scope of work requested, estimate and documented by floor plans I had to create All Meetings with Daryne were scheduled and ended well in terms of tone and all of them required additional estimates, change orders etc. It had always been apparent that she had a very hard time making up her mind and or list of priorities for this property resulting in numerous work hours and days lost on my end She breached our agreement on the very first day of work, hiring another contractor to refinish the hardwood floors that we were contracted to refinish and hired what seemed to be her father to paint the inside of the property. I decided to focus on the outside of the property at that point and set in motion a sequence of work that is in line with the required building inspections We rebuilt her back porch, called for an inspection on the footings of the porch did the rough framing on the back porch and then proceeded to do the rough plumbing and electrical inside because the very next city inspection was what we call the “rough inspection” when the city comes in to inspect the rough framing, rough electrical and rough plumbing done for the entire property at once. Darlyne interrupted us in that process and sent a letter of termination to which I at multiple times respectfully replied and expressed my interest in completing the work or at least completing the work that we started for warranty, liability and reputation purposes. We had no animosity or hard feelings towards Darlyne. Our finished work is always impeccable and we take great pride in it. Darlyne breached the contract at the very early onset of it, then terminated it right in the middle of it’s performance the proceeded with public accusations of malicious intent. The 203k consultant assessed that about $4200 was due back to Darline and we are in the process of documenting his oversights to adjust that number. We hope that these malicious reviews do not hinder us from continuing to work here. This is my livelihood which I take very seriously. I have a track record of 20 years of experience as a minister in my local church, 12 years of experience as a successful financial advisor, kids to raise and so I strive for excellence and improvement everyday. I was stopped dead on my tracks while performing for Darline and her family, the accusations of a malicious “demolition” are in fact the proper sequence of work. A complaint of unprofessional and incomplete work would stand if I had quit in the process, accusations of harassment and discrimination are unsubstantiated, my only threat was a promise to seek legal counsel and the fair numbers will be thoroughly discussed with the Hud consultant. Just today around 4pm I received a phone call from Darlynes mother asking for leniency for the review posted by Kem. Again I hope these false public accusations and disrespectful statements do not in fact materially impact me, my business, my family or employees. A resolve will soon be on the table

We apologize to Alexis and her husband for the delays experienced during this project and have resolved all outstanding issu.es. Communications did slow down at some point as we were working on a resolve however no outside contractor or attorney was required to bring this to completion.

Thank you Cami

Thank you James

Thank you Thomas

Thanks for the review Alan

Thanks for the review Antoine

Thank you Kevin