Work Description: HORRIBLE WORK

Comments: I contacted this company for home cleaning services. And while they were quick to accommodate the service, they sent a sub contractor to my home and didn’t inform me of that. When I used the lady Antoinette for a second cleaning she did a HORRIBLE job and lied about what she cleaned. I contacted the manager because I wanted a refund since most of the work she was supposed to do was half done or not touched at all. At that time I was informed that Antoinette was sub contracted. The owner did offer to come out and redo the job and we agreed on a time. Long story short I ended up getting a $20 refund from Antoinette’s company but I had already scheduled the redo. When I contacted this company, she told me Antoinette said I got a full refund. I corrected her and stated I still wanted the service done. She stated she “doesn’t work for free” which I understood because this technically wasn’t HER wrong doing. I asked if I could schedule a service and just get the first time cleaning rate again, which I felt was super fair considering Antoinette was hired through her and I just wanted the service to be done properly. She stated she no longer had that promotion and we ended the conversation. I felt the customer service was lacking and even though she didn’t directly botch the cleaning, she’s still responsible for whoever she contracts. Didn’t appreciate the way this was handled at all.

Work Description: Junk Removal

Comments: Both young men were very professional and yet friendly. They were very proficient as well as efficient. They were courteous. They represented your company well. I am definitely going to use your services again as well as refer your services to others.