Main Services: GARAGE DOORS ELECTRIC OPENERS ENTRY DOORS STORM DOORS SALE & SERVICE
Description:
DELET DOOR INCORPORATED has been in business for over 30 years. We take pleasure in servicing Oakland County and the Detroit Metro Area's garage door, electric opener, entry door and storm door needs. Our qualified staff of professional installers, service and sales personnel take pride in knowing our customers. Our goal is to be available. We will provide you with all the essential information and resources to satisfy what ever your door needs might be. We welcome you to explore this site and visit our showroom in beautiful Farmington Hills. You will be amazed at the variety we offer. There is a distinct style of garage, entry and storm door waiting to complete your house. We know that your home reflects your unique style. Delet Doors has the selection and expertise to fulfill the potential of your home.
In 1980, we began the garage door sales and service business from the garage of our home in Southfield, MI. As our customer base grew and their needs changed, so did Delet Door Inc. We have expanded and upgraded our sales and service offerings, moved to a 15,000 square foot showroom, office and warehouse facility in Farmington Hills, MI.
We have come a long way from those humble beginnings. But one thing has never changed - our commitment to serving each of our customers with a personal touch unmatched in the garage door business. At Delet Door Inc., we never forget that service is a business of people.
2 Reviews
Review MeWest Bloomfield Township MI
Overall
Work Description: Opener replacement
Comments: This company charged my account $1,391.00, not the $1,125.00. After 6 outgoing phone calls to resolve the issues with the door opener that was installed, and to clarify the “error” I have received no response. This will be a lengthy post, but I would advise going elsewhere for a garage door installation, please continue reading if you would like to know the details of my interaction with this company.I will edit this post with photos that show the “quality” of the work if this is not resolved by C.O.B. 10/27/2023.
Delet Door has been a notably unprofessional company. The owner and manager do not seem to understand the value of following up with a customer complaint and standing behind the work that they do.
10/07/2023 at 11:17 AM: I called Delet for an estimate, was told a rough estimate, and gave them the approval for scheduling the work. Work was scheduled to be completed on 10/09/2023 with no provided time.
10/09/2023 at 08:37 AM: I called Delet door and spoke with the “owner” who, not so politely told me that they did not know the time that the technician would be arriving and that I would need to wait until the technical arrived to work before an estimate could be provided.
10/09/2023 at 09:29 AM: I received a phone call from Delet door (the manager) and was told that the technician would be arriving within a 2 hour window. I specifically asked if the technician needed everything to complete the spring and opener install which was responded to with a resounding “Yes”. This was important as I would need to leave work to be home during the install. The technician showed up on time. The technician also promptly let me know that they in-fact did not have everything they need. That same technician proceeded to BREAK my garage door opener leaving me to fix it in order to close the door before I returned to work and apologized many times. I was then told I would need to wait to see when parts were available in order to schedule a new date for the install.
10/10/2023 at 01:57 PM: I called Delet door as they had not responded for a new schedule date. They did not have a time scheduled and would reach out when they did. 12 minutes later I received a phone call from Delet door saying that the new date would be 10/12/2023 without a specific time.
10/12/2023 at 09:44 AM: Delet door called me to let me know that they now had a time, which required me to miss work in order to accommodate their schedule. The technician arrived, began working. After a few hours, I was notified by the technician that the unit I received was bad, and that my garage door would not work until a replacement could be found. I encouraged the technician to call the office, as it was still not 05:00 PM, which with hesitation; the technician finally did, and determined a unit was available and that they could complete the work the following day on 10/13/2023.
10/13/2023: I had to organize that another individual be at my house during this time as I could not continue to miss work due to a garage opener and spring install that was going to take just 3 hours to complete. I received a call from Delet door at 09:29 AM to inform me that the technician would be arriving between 10:00 AM and 2:00 PM. When I returned home on this day, the garage door did not close properly. I also had the invoice which stated I owed $1,125.00.
10/14/2023 at 09:37 AM: Was called but Delet door to let me know that I owed then $1,125.00.
10/14/2023 at 01:29 PM: I called Delet door and listed my concerns, was told that there would be a follow-up and then immediately remitted the payment of $1,125.00 with the promise of the follow-up.
The company charged my account $1,391.00, not the $1,125.00, and still has yet to fix the issues with the door opener and alignment.
Overall
Quality
Price
Punctuality
Work Description: They repaired garage doors for me.
Comments: They are very nice people.-
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Security Alarm Systems Registration in MI :
#382568818